Extend your coverage with a local execution partner

DEXENT supports freight forwarders, 3PLs, and logistics operators with Importer of Record (IOR) and Exporter of Record (EOR) services and the customs, warehousing, delivery, and local execution required by a customer’s operation. Your commercial relationship stays with you. DEXENT executes and manages the local work within the scope you assign.

Extend Your Regional CoverageSee How the Partnership Works

Keep the customer relationship. Add the execution capacity.

A destination outside your network, an IOR requirement, a special permit, or an unusual transaction structure can extend beyond your current scope. DEXENT executes and manages the local work required by the operation under agreed responsibilities and communication rules.

For operators serving customers across borders

This solution is designed for freight forwarders, 3PLs, logistics providers, and commercial teams that need regional or country-level support while retaining the role they have chosen with their customer.

  • Additional destination coverage.
  • IOR/EOR and import/export coordination where applicable.
  • Customs documentation.
  • Temporary operations.
  • Permit and restricted-product review.
  • Multi-party structures.
  • Managed warehousing and final delivery.
  • Reverse logistics.
  • Exception management and reporting.

Add support where your operation needs it

Responsibilities, customer contact, documentation, and escalations are defined at the start. DEXENT may support one part of the operation or a broader regional execution scope.

  1. Stage 1 · You

    Customer relationship

    Customer relationship and commercial scope.

  2. Stage 2 · You or DEXENT

    International freight

    International freight, according to the agreed model.

  3. Stage 3 · DEXENT

    Import and local execution

    Import coordination and local execution within the assigned scope.

  4. Stage 4 · Together

    Governance

    Project governance, reporting, and issue resolution.

Local capability within your service model

Trade & Customs, Compliance, Global Logistics, Local Execution, and Managed Global Operations can support the agreed scope. Solution Design & Advisory applies when the transaction needs a new operating structure.

Capabilities

Defined handoffs and one point of accountability

We define the customer requirement, confirm local dependencies, agree the operator’s retained scope, and manage the assigned execution. Reporting and escalation routes follow the project plan.

How We Work

Regional support assessed by market

The initial focus is Latin America and the Caribbean. Ask about the country, product, and local activities your operation requires.

Check Your Markets
Typical project situations

Where operators bring us in

An unfamiliar destination

Your customer needs final delivery and import coordination in a market beyond your existing network.

A transaction requiring IOR support

International freight is already arranged; the operation needs a compliant import structure and local handoffs.

A return operation

Equipment requires local recovery, export coordination, and shipment back to an agreed destination.

Frequently asked questions

Can we retain the customer relationship?

The partnership is designed around the operator’s commercial role. Customer contact, confidentiality, and communication responsibilities are agreed before execution.

Do we have to assign international freight to DEXENT?

No. Freight may remain in your scope. DEXENT’s role can focus on import coordination and local execution, or include freight when requested and agreed.

Can DEXENT support an operation requiring IOR or EOR?

Yes. IOR/EOR can form part of the agreed operating model after country and transaction review. The contracting parties, responsibilities, and execution model are defined before the operation begins.

Can DEXENT support temporary imports or special permits?

Those requirements can be assessed within the proposed scope. Product details, intended use, timelines, and local rules determine feasibility.

How are exceptions handled?

The operating plan defines reporting contacts, escalation routes, and decisions requiring client input. Actual response commitments depend on the agreed service scope.

Which local capability does your operation need?

Share the destination, shipment details, retained scope, and target date. We’ll define the execution model and the role DEXENT should manage within your service scope.

Extend Your Regional Coverage